Roof Inspection in El Paso: One Kern Place Job, From the Call to the Warranty Paper

Show notes

From a stained ceiling in Kern Place to the warranty paper in the owner's hand, a roof job in El Paso follows a set order. Two hosts walk through the free inspection, the written estimate and one tear-off day, with a look at Lifetime Roofing of El Paso.

Read the full article:
https://elpasoroofingcompany.com/guides/roof-inspection-process-kern-place-el-paso/

Watch the video:
https://www.youtube.com/watch?v=hg5F0W64gZc

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Lifetime Roofing of El Paso

Based at 8900 Gateway Blvd E, El Paso, TX 79907

Phone: (915) 353-3934

Map: View on Google Maps

Website: elpasoroofingcompany.com

Full transcript

Dakota: Welcome to the Hometown Trades Journal. I'm Dakota, and Roger's with me.

Roger: Hello, Dakota. I'm Roger. This week's stop is Kern Place, on El Paso's west side. It's fall, and the topic is what happens between a stained ceiling and a finished roof. One local rule: Kern Place is inside the City, where a roof permit is required once twenty-five percent or more of the roof is replaced.

Dakota: Which roofer are you covering in Kern Place?

Roger: Lifetime Roofing of El Paso, in El Paso since twenty nineteen. They send their own crews, not subcontractors, and the article follows one Kern Place job, call to warranty paper.

Dakota: Set the scene first. What's Kern Place like?

Roger: Peter Kern began developing it in nineteen fourteen and marketed it as El Paso's first true garden suburb, with curving streets and parks. It sits just east of UTEP, with Madeline Park in the middle, and many houses are native stone or adobe.

Dakota: Right. A stain on the ceiling, a phone in hand. Who answers?

Roger: A person, not a recording. The desk answers around the clock, in English or Spanish. Daniel Smith, the manager, is the one contact from that first call through cleanup.

Dakota: Then somebody has to climb up there. What does the inspection cover?

Roger: The crew lead walks the roof: shingles or panels, flashing, valleys, vents. Then the attic, where it can be reached, to check the decking. The National Roofing Contractors Association's Mark Graham says a roof can't truly be inspected from the ground or a ladder. The inspection is free. Dakota, what reaches the owner next?

Dakota: A written estimate, also free, within forty-eight hours of the inspection. The owner can keep it whether or not they hire the company. With insurance involved, the company doesn't negotiate with the insurer; it documents the damage and writes the estimate.

Roger: And if the roof only needs a patch?

Dakota: Then the estimate says so. The company does repairs too, and the inspection comes first either way.

Roger: So what does a full replacement involve?

Dakota: Everything comes off down to the decking, and the crew checks for soft, wet or rotted boards. At the end the warranty paper is handed over: a transferable workmanship warranty on every installation, though not on tarping or inspections. The manufacturer's warranty is separate.

Roger: If an owner is comparing roofers, what's worth asking first?

Dakota: Four things: who answers the phone, whether the estimate is written, whether an open roof gets a tarp overnight, and what paper arrives at the end.

Roger: Show me those four on one of those curving streets. Who went through it?

Dakota: Marisol, in a stone house a few blocks from Madeline Park. After the first rain of fall, a brown ring spread across her hallway ceiling. She called Lifetime Roofing of El Paso that Tuesday evening, and a person answered. The next morning the crew lead walked the roof and checked the decking from both sides.

Roger: And did she have to sign anything?

Dakota: Nothing. The crew lead photographed soft boards and cracked flashing by the chimney. The estimate came the following day. She laid it beside a second quote, phoned Daniel Smith, and hired the company. On tear-off day the soft boards were replaced, the open section got a tarp that night, and a magnet sweep picked up the nails. The warranty paper went into her hand, and the ring on the ceiling was the last thing she painted over.

Roger: From the call to the warranty paper, the order holds: inspection, written estimate, tear-off, paper in hand. On a Kern Place street it's the same as in Socorro. The company is Lifetime Roofing of El Paso, based at eighty-nine hundred Gateway Boulevard East. Find it at El Paso Roofing Company dot com, or call nine one five, three five three, three nine three four. That was one roof job in Kern Place, El Paso. That's the Hometown Trades Journal. New episodes every week. Thanks for listening.